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Concierge | Austin, United States | 2-7years

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Concierge

Additional Information
Job Location
Austin, United States
Minimum experience
2-7years


Job Description

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides personal services to employees and guests such as,  office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed. Displays a warm friendly, professional greeting to all those entering the property.

• Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status.

• Maintains records and logs of service requests and tracks their status. Responds promptly with accurate and thorough information according to the specific request.

• Arranges and confirms recreational, dining, and/or business activities.

• Maintains a file of services including transportation sources, accommodations, and referral contacts. Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.

•  Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner.

•  Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

• Performs other duties as assigned.

 

EDUCATION and EXPERIENCE .

              • Prior Customer Service experience required.

              •  A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred.

              • HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred

             

COMMUNICATION SKILLS

              •  Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

              • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

              • Comfortable meeting and engaging with new people. Warm and engaging demeanor.

              • Ability to assess circumstances, empathize and offer help.

 

FINANCIAL KNOWLEDGE

              • Ability to calculate simple figures such as percentages.

             

              REASONING ABILITY

              • Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. O

             

              THER SKILLS and/or ABILITIES

              •  Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.

              • Good organizational skills.

              • Ability to work flexible work schedules based on office needs. Physical ability to assist.

              • Able to lift 30 lbs.

              •  Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision.

              

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